Dutch Customer Support – International Fintech Project in Portugal

Ready for a new professional experience? Join a customer support operation in Portugal and assist customers using a major European financial technology platform.

Remote/Hybrid | Full-Time

About the role

Provide Dutch-language assistance for banking, payment, card, investment and account-management enquiries.

Key responsibilities

— Support customers across multiple channels
— Provide clear information and solutions
— Resolve common payment and transaction problems
— Assist with account access and updates
— Transfer complex cases to specialist departments

Requirements

— Dutch C1/C2 or native — required
— English B2 or higher — required
— EU citizenship + valid EU passport — required
— High School Diploma — required
— Strong communication abilities
— Customer-oriented approach
— Good analytical and problem-solving skills
— Rotational schedule availability

Working Conditions

— Full-time, 40 hours per week
— Monday–Sunday rotational shifts
— 24/7 project environment
— Remote initially, hybrid in the future
— Based in Portugal

Interested? Send us your updated CV.