Dutch-speaking Customer Support Specialist – Remote/Hybrid in Portugal

Looking for a new international career opportunity? Join a customer support team in Portugal and work with customers of a leading European fintech and online banking platform.

Portugal | Full-Time | Remote/Hybrid

About the role

As a Dutch-speaking Customer Support Specialist, you will assist customers with questions related to banking, payments, cards, investments and account management while providing clear and professional support.

What you'll do

— Support Dutch-speaking customers across multiple communication channels
— Assist with banking, payments, cards and investment-related enquiries
— Help resolve transaction, account and app-access issues
— Provide accurate information following established procedures
— Escalate complex cases to the appropriate internal teams

Requirements

— Dutch C1/C2 or native level — mandatory
— English B2 level or higher — mandatory
— EU citizenship and valid EU passport — mandatory
— High School Diploma — mandatory
— Strong communication and problem-solving skills
— Customer-oriented and professional approach
— Comfortable working with financial and account-related enquiries
— Availability for rotational schedules

Work Schedule

— Full-time, 40 hours per week
— 8 working hours per day + lunch break
— Rotational schedule from Monday to Sunday
— 24/7 project operating hours

Work Arrangement

— Remote position with a future transition to hybrid work
— Candidates must be based in Portugal
— Portuguese employment contract
— 22 days of annual leave

Selection Process

All candidates are required to complete written and multiple-choice assessments as part of the recruitment process.

How to apply

If you speak Dutch at C1/C2 level, have English B2+, hold a valid EU passport and have completed high school, send us your updated CV to apply.