Dutch Customer Support Specialist – International Opportunity in Portugal

Looking to develop your career in an international environment? Join a customer support project serving users of a leading European fintech platform.

Portugal | Full-Time | Remote/Hybrid

About the position

Provide professional Dutch-language assistance with banking, payments, cards, investments and customer accounts.

Main responsibilities

— Respond to customer enquiries
— Provide clear information about services
— Assist with card and payment problems
— Troubleshoot transaction and account-access issues
— Escalate complex requests to the relevant teams

Requirements

— Dutch C1/C2 or native level — mandatory
— English B2 or higher — mandatory
— EU citizenship + valid EU passport — mandatory
— High School Diploma — mandatory
— Excellent communication skills
— Strong customer orientation
— Problem-solving abilities
— Flexible availability for rotating shifts

Working Schedule

— Full-time: 40 hours/week
— Rotational Monday–Sunday schedule
— 24/7 project

Work Arrangement

The position is remote within Portugal at present and will transition to hybrid in the future.

Send us your updated CV to apply.