Remote/Hybrid Customer Support in Portugal – Dutch Speakers

Looking for your next professional challenge? Use your Dutch language skills while working with customers of an established European fintech and digital banking platform.

Portugal | Full-Time

About the opportunity

Join a Customer Service team providing assistance with banking, card payments, investments, transactions and customer accounts.

Your tasks

— Support Dutch-speaking customers across different channels
— Answer banking and payment-related questions
— Assist with card and investment enquiries
— Troubleshoot app access and transaction problems
— Escalate cases when additional support is required

Candidate Requirements

— Dutch C1/C2 or native — mandatory
— English B2+ — mandatory
— EU citizenship and valid EU passport — mandatory
— Completed High School Diploma — mandatory
— Strong communication skills
— Customer-focused approach
— Good problem-solving abilities
— Flexibility for rotational schedules

Working Conditions

— Full-time, 40 hours/week
— Rotating Monday–Sunday schedule
— 24/7 operating hours
— Remote initially, moving to hybrid in the future
— Portuguese employment contract

Ready to apply? Send us your updated CV.