Dutch-speaking Fintech Customer Support – Portugal

Looking to combine your language skills with an opportunity in financial customer service? Join an international team supporting customers of a leading European fintech platform.

Portugal | Full-Time | Remote/Hybrid

What you'll do

— Assist Dutch-speaking customers with banking enquiries
— Support questions regarding cards and payments
— Provide information about investments and account management
— Troubleshoot transaction and app-access problems
— Escalate complex cases to specialised teams

Requirements

— Dutch C1/C2 or native level — mandatory
— English B2+ — mandatory
— EU citizenship and valid EU passport — mandatory
— High School Diploma — mandatory
— Excellent communication skills
— Strong customer orientation
— Problem-solving abilities
— Availability for rotating shifts

Work Schedule

— Full-time: 40 hours per week
— Rotational Monday–Sunday schedule
— 24/7 project operations

Work Arrangement

Currently remote in Portugal, with a planned transition to hybrid work.

Send us your updated CV to be considered.