Dutch-speaking Operations Customer Expert – Portugal

Interested in working with an international fintech project? Join a customer service team supporting users with their everyday banking and investment needs.

Portugal | Remote/Hybrid | Full-Time

About the role

You'll provide Dutch-language customer support covering payments, cards, investments, transactions and account management.

Your responsibilities

— Answer customer questions clearly and professionally
— Assist with banking and payment services
— Troubleshoot card, transaction and app-access issues
— Help with account updates and investment enquiries
— Escalate cases to the appropriate internal teams

Requirements

— Dutch C1/C2 or native — mandatory
— English B2 level or higher — mandatory
— EU citizenship + valid EU passport — mandatory
— High School Diploma — mandatory
— Strong communication and problem-solving skills
— Customer-oriented attitude
— Availability for rotational shifts

Work Schedule

— Full-time, 40 hours/week
— Rotating Monday–Sunday schedule
— 24/7 operations

Work Arrangement

Remote within Portugal, transitioning to hybrid in the future.

Send us your updated CV if you meet the requirements.