Dutch-speaking Customer Support Role – Remote/Hybrid Portugal

Want to gain experience in an international financial services environment? This customer support position offers the opportunity to work with users of a major European fintech platform.

Full-Time | Portugal

About the role

Support Dutch-speaking customers with banking, card, payment, investment and account-management enquiries.

Responsibilities

— Handle customer requests across multiple channels
— Provide accurate information and solutions
— Troubleshoot card, transaction and app issues
— Assist with account-related questions
— Escalate complex cases appropriately

Requirements

— Dutch C1/C2 or native level — mandatory
— English B2 level or above — mandatory
— EU citizenship and valid EU passport — mandatory
— High School Diploma — mandatory
— Strong communication abilities
— Good problem-solving skills
— Customer-oriented approach
— Flexible for rotational shifts

Work Schedule

— 40 hours/week
— Monday to Sunday rotations
— 24/7 operations

Work Model

Currently remote in Portugal, with a planned future transition to hybrid work.

Send us your updated CV to apply.